If you are using a wireless device, check that the LED on the wireless adapter is lit.If a port LED still does not light, see the router manual. If a port LED with an Ethernet cable is not lit, move the cable to a different port on the back of the router. If you are using a device that is connected to the router using an Ethernet cable, check that the LEDs for the ports with cables are lit.If the Internet LED is not lit, refer to the router manual to troubleshoot the light status. Ensure all cables attached to the router and computer are secure.If you cannot log into the router, check the following: Log in to the router. For router login instructions, see your router user manual or How do I log in to my NETGEAR home router?.If you can access the Internet, reconnect your router as it was before and continue to Step 2.If you cannot access the Internet, contact your ISP.Disconnect your router and connect your computer directly to your modem.You might need to configure your computer to connect one way or the other. Configuring your new connection might stop your dial-up connection from working. If you are a dial-up user converting to a cable or DSL connection, note that some software does not work when both types of configurations are present. To troubleshoot Internet connectivity issues: Unable to go online with wired and wireless devices.Lost Internet access after it was previously working.If your router has the NETGEAR genie user interface, see How do I install my NETGEAR router using the router web interface?įor additional troubleshooting assistance, see How do I troubleshoot my wireless network? This article only applies to legacy NETGEAR routers with the older Smart Wizard user interface.
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